Children’s Fares
Children between the ages of 3-13 inclusive are generally charged two thirds of the adult fare to the nearest £1.00. No reduction is given on ‘Seaside Sprees’ or ‘Rural Rides’.
Admission fees
Are usually included in the Tour fare. The only main exception to this concerns visits to properties in the care of the National Trust. Passengers who are members of the National Trust are therefore advised to bring their membership cards with them.
Smoking, Hot Food and Alcohol
In view of the irritation smoking and the consumption of hot food can cause in the close confines of a coach they, along with the consumption of alcohol, are banned on our vehicles.
Departure Times
The time shown on your ticket is wherever possible the time the coach actually departs and it cannot wait after this time. So please be at your departure point at least 10 minutes early. During a tour the driver will give you further details of stops during the tour. We will not be held responsible for any passenger arriving late at any time.
Lost Property
The recovery and return of Lost Property is time-consuming and expensive so a charge of £2 per item will be levied. There is no guarantee that lost property can be traced. All property on our coaches is carried at ‘Owners Risk’ and the company will not be held responsible for items left on our vehicles whilst they are unattended i.e. Motorway Services. Lost Property will be held for a maximum of 4 weeks from date of Tour.
Itineraries
Schedules have to be flexible so although we will endeavour to operate the tours as shown in our brochure we will not be held responsible for traffic delays or other unforeseen problems which may cause the driver to alter an itinerary.
Seasonal Tours
The company will not take responsibility for any disappointment caused by inclement and unusual weather affecting seasonal tours, e.g. snowdrops, blossom, autumn colours, etc.
Return Times
The time that the coach is scheduled to arrive back at Enfield Town is shown beneath each Tour description. Other points will be correspondingly later or earlier. These times are only approximate and are intended as a guide only.
Booking Confirmations
When booking day tours or holidays the seat(s) will be held on option awaiting payment for up to 5 (five) working days from the day of booking after which the booking will be cancelled. Day tour bookings will not be transferred to future tour(s) within 14 days of the departure of the original booked tour.
Cancellations
Should there be inadequate demand, or it is impossible to run the Tour for any other reason, we reserve the right to cancel the departure. In this case, all fares will be refunded in full. It is therefore helpful when booking your ticket if you can ensure that your telephone number or
address is written on your ticket so that, should the necessity arise, we are able to contact you. If you have to cancel your Tour, please let us know as soon as possible.
- If you cancel your booking more than 14 days before date of travel we shall refund your monies paid less a cancellation charge of 20% of the full fare.
- If you cancel your booking less than 14 days before date of travel we shall refund your monies paid less a cancellation charge of 50% of the full fare.
- If you cancel your booking less than 2 working days before the day of travel no refund will be made.
- If tickets have been purchased for an event on the customer’s behalf, it will not be possible to refund the full fare charged including the ticket monies for the event.
- Tickets are non transferable if cancellation is made 14 days or less before a tour.
Dogs
May not be carried on our Coaches.
Radio / Cassette Players
May not be played on our Coaches.
Seat Numbers
Specific seats may be reserved on most Tours, the seat number being written on your ticket at the time of booking. However, we may occasionally have to alter this should circumstances change.
Please note that the coach will where possible depart at the advertised time.
Please be at the departure point early to avoid disappointment.
No refund can be made for your late arrival.
COMPLAINTS
Should you find cause to complain about any of our Tours it should be brought to the attention of the company’s representative at the time of the incident and put in writing to our office in Enfield Town within five working days of the incident occurring. It will then be investigated by Management and any compensation offered will be in the form of a credit which will be dependent upon the nature of the complaint and the proportion of the Tour affected.
Coach Holidays and Mini Breaks only
- Please make cheques payable to Oakfield Tours Ltd.
- A deposit of £40 per seat is payable on all Coach Holidays. This is non-refundable.
- On holidays you will receive a confirmation/invoice within 3 weeks of booking. You will receive a final Invoice / Travel ticket 8 weeks before departure detailing the final balance which must be paid by the date shown. If you have made your holiday booking within 8 weeks of departure then the total holiday price is immediately payable. If you do not pay at least 4 weeks prior to departure we reserve the right to cancel your holiday and cancellation charges may be up to 100% of the holiday price.
- Cancellations
If you wish to cancel your holiday for one or all persons you must notify us in writing. Cancellation charges will apply on the following scale:Period before departure within which written cancellation is received Amount of cancellation charge shown as % of holiday price 56 – 29 days 50% 28 – 15 days 65% 14 – 8 days 80% Less than 8 days or after departure date 100% Cancellation charges will depend upon hotel and coach hire costs relating to the booking, after deduction of the deposit.
- The liability of the Company is strictly limited to the price paid for the Tour ticket and the Company can accept no responsibility for loss. damage, injury or inconvenience beyond the value of the original booking.
- If the reason for your cancellation is due to illness and is covered under the terms of your Holiday Insurance Policy you may be able to make a claim to recover the cancellation charges applying to your holiday.
Please note that the coach will where possible depart at the advertised time.
Please be at the departure point early to avoid disappointment.
No refund can be made for your late arrival.